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Instructions for filling out the contact form
here a short instruction on the topic "How to fill in the contact form correctly?":
- Select a topic
- Select EEP version
- If available, enter the serial number S/N of the selected EEP version
- Customer number (if necessary, especially important for problems with shipping, payment or downloads)
- Don't forget your name and e-mail address
- And now very importantly: Please describe the problem in detail when sending a message. Please note the following points:
- Please don' t:"I have a problem with EEP."
- Better:"My EEP doesn't start with Annex XY, but it works fine with other Annexes."
- Or:"I have the following error message in EEP version XY: see attachment."
- To attach a file, please click on the "File Upload" button
- Attachments please only the ANL3 file plus the corresponding E. BMP, F. BMP, H. BMP, S. BMP, T. BMP as well as if available . LUA file and the whole as ZIP or RAR.
- Please do not send EXE files
- More informations on the topic "How do I create DxDiag and MsInfo files for support requests?"
We will be happy to take care of your request.
Your Support Team